Refund Policy

We want you and your pet to be 100% happy! If you’re not satisfied with your purchase, we’re here to help.

1. 30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging.

2. Damaged or Wrong Items

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at [Το Email σου] immediately with a photo of the product. We will send a free replacement or issue a full refund, no questions asked.

3. Return Process

To start a return, contact us at Snoutway.help@gmail.com. Note: Customers are responsible for the return shipping costs to our warehouse, unless the item arrived damaged.

4. Refunds

Once we receive and inspect your return, we will notify you. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.